- Provide training to customer services and relevant staff to deliver a high standard of customer services.
- Provide up-to-date products & customer services knowledge of all representatives.
- Keep Improve customer services’ procedures, policies and standards for our company.
- Ensure effectiveness of the assign project implementation.
- Ensure adequate technical information, tools and equipment for use in Branches properly.
- Coordinate with internal and external team to enchantment overall customer experience.
- Execute well showroom management to get ready to serve customers for 5s theory.
- Analyze data and statistics for high quality report to management.
- Perform other task assigned by management.

- University degree in Marketing, Management, or related fields
- At Least 5 years of experiences in customer services with Banking Sector
- Be motivate, positive attitude, pro-active, teamwork oriented
- English proficiency and Computer literacy
- Strong supervisory skills and initiative in work for subordinate
- Excellent teamwork and communication skill
- Very target oriented with strong leadership skill